Hanover Dairies delivers fresh milk, dairy produce, eggs and juice directly to homes and businesses across the UK. All products are sourced through local independent dairies, farms and suppliers to ensure freshness and quality.
Thank you for your interest in our service, for accurate pricing information, please contact our Customer Service Team on 0191 4149300 or email enquiries@hanoverdairies.co.uk along with the 1st line of your address & post code, our team will then advise you of our pricing and when deliveries could start.
Yes. We deliver across multiple regions throughout the UK, but every customer receives products from local farms and dairies in their region, delivered by your local milkman, supporting independent British suppliers.
We source all milk from local Red Tractor–certified farms in the areas we deliver to. Animal welfare statements from each supplier can be viewed on our website.
Milk is bottled at the individual plants of our approved suppliers. For more details, please refer to each supplier’s website.
All eggs we supply are large free-range eggs..
It is recommended that milk is consumed within 4 days once opened if stored correctly. We are confident in our product. If you’re unsure, use the sniff test – millions of litres of perfectly good milk are wasted each year due to over‑reliance on date labels, this contributes to milk being one of the Top 5 most wasted food products in the UK.
To give your milk the best shelf life, please ensure you keep your milk refrigerated as much as possible.
We have insulated cooler boxes available, if you would like to order one, you can add these via your online account or by contacting our customer service department.
We are pleased to offer a delicious range of dairy alternatives, these are; Oat, Almond, Soya and Coconut. You can add these to your order via your online account or by contacting our customer service department.
Your deliveries may have been paused due to non‑payment identified through our automated debt process. When an outstanding balance is detected, the system will temporarily place your account on hold until payment is made and we are notified of the payment, we will then resume deliveries.
You can view and manage any outstanding invoices within your online account, or if you’d prefer to speak to someone directly, please contact our Customer Service team via telephone or our online chat function, who will be happy to help resolve the issue and reinstate your deliveries.
You can read our reviews on our trust pilot here
Yes, Our office milk delivery service is designed for busy workplaces that value reliability and quality. No more last-minute runs to the shop – just a simple solution that works around your schedule.
Get in touch today and make office essentials effortless.
Whether you run a local shop or a busy retail outlet, we make sure you get the products you need, when you need them.
Our online accounts are for existing customers only, if you are not a customer of ours yet but would like to join the herd, check we deliver by entering your postcode here.
Once your details have passed stage two of the registration process, a member of our team will activate your account within 72 hours, if you have not received confirmation of this, please check your junk mail then if needed, contact our customer service department for support.
To ensure we can deliver as fresh products as possible, our lead times vary for different products, however all lead times can be viewed within your online accounts where you can update your order quantity, and add additional items to your deliveries.
Please try to reset the password. If this does not work, please contact our customer service team.
Please use your online account, you can add holidays under the ‘Holiday’ tab for up to four weeks, for anything longer or if you do not have an online account, please contact our customer service team.
To change your address, please contact our customer service team so we can advise if we can make deliveries to your new address. Please note that all round changes are currently made on a weekend.
Sorry to hear that you are considering leaving us – we’ll miss you. If you just need a break, you can pause your deliveries at any time. If you do wish to cancel, please contact our customer service team by phone or use our NEW live chat service during our opening hours – We’ll think of this as a little break from the herd… we’ll keep your spot warm in the meantime🐄
You can update your personal information within your online account, alternatively you can speak to our customer service team via phone or our new chat service.
Apologies for your missed delivery. If this happens, please contact our customer service team to report it, and we’ll do our best to resolve the issue as quickly as possible.
We’re sorry to hear you’ve experienced a problem with your delivery. Please contact our customer service team, and we’ll do our best to resolve the issue as quickly as possible.
Thank you for your interest in our services, please use our postcode checker and if we deliver in your area, follow the steps to join the herd, we’ll send you an email to confirm when you’re all set up.
Please allow up to 48 hours for a member of the team to respond to you. We recommend calling us or using our chat function if your request needs to be dealt with quickly.
Our drivers are often out and about before sunrise, so now and then they might miss your empties – especially if they’re tucked away or they’ve built up.
To make things easier, please pop your empties out regularly the night before your delivery day and leave them somewhere easy to spot. We’ll make every effort to collect them on your next delivery. If it happens again, just get in touch – we’re always happy to help!
If you’re using a cooler box during the warmer months, please place your empty bottles outside of it. This helps our drivers pop your fresh delivery straight into the cooler and collect your empties quickly and easily. A small step for you — and it really helps our delivery team keep everything running smoothly!
The most convenient way to pay is by setting up a variable direct debit, which can be taken weekly or monthly. We also offer payment over the phone, and via your online account. Our payments are taken in arrears and you will be billed weekly or monthly depending on your preference.
You can set up your direct debit using your online account, returning a direct debit mandate or by contacting our customer service team. You can also use your online account to make card payments. To advise of any other payment method, please contact our customer service team.
Our invoices work best when opened on a laptop or desktop, if you are struggling to open them using a tablet or mobile device, contact our customer service team.
If you opted for weekly billing your direct debit will be taken every Wednesday.
If you opted for monthly billing your direct debit will be taken on or around the following dates in 2026; 28th March , 24th April, 30th May , 27th June, 1st August , 29th August, 26th September, 31st October, 28th November & 26th December
*Payment days are subject to change due to public holidays
Please check the whole invoice. At the bottom right corner of the invoice you will find payments/credits and the total balance owing for the end of the month. If you are concerned your invoice is incorrect, please contact our customer service team.
Unfortunately, we no longer accept cash as a form of payment. This is to improve the efficiency and security of your payments.
Apologies if you have not received your invoice, if you receive them via email, please check your junk mail. If you receive them by post, please allow time for the postal service to deliver them. Please contact our customer service team if you still require our assistance.
Don’t forget to add the space when entering your postcode!
